Referral Resources

To Agencies and Other Social Service Organizations for Further Help

    Click on the type of resource you need to jump to that section:

    Child Protection

    1. Big Love (Community–based Child Protection Specialist Centre)
    For a child (below 14 years of age) or a young person (from 14 to below 16 years of age) that is abused or neglected.
    Mon to Fri: 9.00am – 6.00pm, closed on Saturday, Sunday & Public Holidays
    Tel: 6445 0400 

    2. HEART @ Fei Yue (Community–based Child Protection Specialist Centre)
    Mon to Fri: 9.30am – 5.30pm
    Tel: 6819 9170
    Email: heartadmin@fycs.org 

    3. MSF Child Protective Service
    1800 777 0000 (24-hours hotline)
    Contact Director/Child Protective Service: Jai Prakash s/o Ramalingam 
    Tel: 6354 8786
    Email: jai_prakash_ramalingam@msf.gov.sg

    4. SAFE SPACE (Community–based Child Protection Specialist Centre)
    Weekdays: 7am – 12 midnight
    Saturdays & Sundays: 8am – 9:30pm
    Public holidays: 9am – 6pm
    Email: contact@safespace.sg
    Book appointment

    Children & Youth

    1. eCounselling Centre (eC2) (Fei Yue Project 180)
    An online facility offering free counselling to youths.
    Mon to Fri: 10am – 12pm & 2pm – 5pm (Excluding public holidays)
    Fei Yue Community Services contact: admin@ec2.sg

    2. Help123 Cyber Wellness Community Support
    A one-stop platform to address cyber wellness concerns faced by youths, parents or educators. Users can get relevant information on cyber issues and interact with trained counsellors through web chat or phone.
    Help123 Cyberwellness helpline: 1800 612 3123 | Mon to Fri: 9am – 6pm (except public holidays)
    Help123.sg virtual platform: www.help123.sg
    Email: hello@help123.sg

    3. Tinkle Friend Helpline (manned by Singapore Children’s Society)
    A national toll-free helpline and chatline for all primary school-aged children in Singapore. It provides support, advice and information to lonely and distressed children, especially in situations when their parents or main caregivers are unavailable.
    Chat Online at: www.tinklefriend.sg 
    Mon to Thu: 2.30pm – 7.00pm
    Fri: 2.30pm – 5.00pm
    Hotline: 1800 274 4788

    4. Child Protective Services (MSF)
    For further information or for reporting of child abuse.
    Mon to Fri: 8.30am – 5.30pm
    1800 777 0000

    5. TOUCHline (TOUCH Youth)
    A helpline for youth-related issues. It is manned by TOUCH Youth’s team of counsellors who provide cyber wellness/ youth-related information or advice to both parents and youths.
    Mon to Fri: 9am – 6pm, closed on Public Holidays, Eve of New Year, Chinese New Year & Christmas
    Tel: 1800 377 2252
    Email: cyberwellness@touch.org.sg

    6. MeToYou Cyber Care (a programme by Montfort Care @27 FSC) 
    MeToYou Cyber Care is a cyber–wellness programme for youths aged 12 to 18 years old.
    Mon to Fri: 9.00am – 6.00pm
    Tel: 6270 8327 / 9173 1766 

    Family (General)

    1. AWARE Helpline (Association of Women for Action and Research) For women facing issues.
    Mon to Fri: 10am – 6pm (By appointment only)
    Tel: 1800 777 5555
    Book appointment


    Family (Violence)

    1. Care Corner Project StART
    For families facing violence in need of counselling and support services.
    Mon to Fri: 10.00am – 5.00pm 
    Hotline: 6476 1482

    3. TRANS SAFE Centre
    Mon to Fri: 9am – 5pm (By appointment only), closed on Saturday, Sunday & Public Holidays
    Application of PPO is available from Mon – Fri: 9am – 11am & 1:30pm – 3pm
    Tel: 6449 9088

    2. PAVE
    Operating hours (Ang Mo Kio  Yishun)
    Mon to Fri: 9am – 1pm , 2pm – 6pm (closed on Saturdays, Sunday & Public holiday)Application of PPO is available from Mon-Thu: 9am - 11am & 2pm - 4pm
    Hotline: 6555 0390
    Email: intake@pave.org.sg

    Pregnancy

    1. Babes Pregnancy Crisis Support Ltd
    Pregnancy crisis service and support for teenage girls who are pregnant.
    Hotline: 6664 8591
    24/7 helpline Whatsapp: 8111 3535

    2. Pregnancy Crisis Service (PCS) (Family Life Society)
    For women facing unwanted, suspected or unexpected pregnancies.
    Crisis Hotline (9am – 10pm): 6339 9770 
    Whatsapp: 9126 9061

    Disability

    1. SG Enable Information and referral services for persons with disabilities (child and adult).
    Infoline: 1800 858 5885 
    Line operates on Mon – Fri: 9am – 5.30pm, closed on weekends and public holidays
    Email: contactus@sgenable.sg 


    Elderly

    1. Agency for Integrated Care
    Provides information and service linkage for ageing, caregiving and mental health-related conditions
    Mon-Fri: 8.30am – 8.30pm
    Saturdays: 8.30am – 4pm
    Singapore Silver Line: 1800 650 6060 

    2. Hua Mei Centre for Successful Ageing
    A one-stop and first–stop primary healthcare provider for the elderly.
    Mon to Thu: 8.30am – 6pm
    Fri: 8.30am – 5.30pm
    Closed on Saturday, Sunday and public holidays.
    Tel: 6593 9500
    Email: info@tsaofoundation.org

    3. Lions Befrienders
    Information, referral and befriender services for the elderly.
    Mon to Fri: 9am – 6pm
    Saturday / Sunday: Closed
    Enquiries: 1800 375 8600

    4. O’Joy Care Services
    Provide care services improves mental and psychosocial health, as well as a community programme for the elderly.
    Mon to Fri: 8am – 5.30pm
    Tel: 6749 0190
    Email: hello@ojoy.org

    5. The Seniors Helpline (manned by SAGE Counselling Centre)
    Support hotline for anyone 50 years and above to call in who has a concern or question.
    Hotline: 1800 555 5555 
    Mon – Fri: 9am – 7pm 
    Sat: 9am – 1pm
    Closed on Sunday and Public Holidays

    Gambling

    1. National Problem Gambling Helpline (manned by National Addictions Management Service (NAMS)
    For those or whom one knows that has gambling addictions
    24 Hours 1800 666 8668 / 6732 6837


    Suicide Prevention

    1. National Care Hotline (NCH) – by Ministry of Social and Family Development
    Provide psychological and emotional support to those who may need a listening ear during the COVID-19 outbreak.
    Tel: 1800 202 6868 
    (Everyday from 8am to midnight)

    2. Samaritans of Singapore (SOS)
    SOS Crisis support 
    SOS initiates follow-up for high suicide risk individuals identified through the hotline, email befriending, and third party 
    24-Hour Hotline: 1800 221 4444 or 1 767 (1-SOS)
    Email:pat@sos.org.sg 

     

    Counselling Services

    1. Care Corner Counselling Centre
    For the Mandarin–speaking community with family, marital or personal problems.
    Daily: 10am – 10pm, closed on public holidays
    Tel: 1800 353 5800 
    For general enquiries, public can contact the centre at 6353 1180 or ccc@carecorner.org.sg

    2. Think Psychology
    Consultation hours: Mon - Fri: 9am – 7pm
    Saturdays: 9am – 3pm
    Tel: 6836 5536 
    WhatsApp: 9189 6553
    Email: info@think-psych.com

    3. Counselling and Care Centre 
    For those who are facing emotional, psychological, relationship and marital problems.
    Monday & Wednesday: 9am – 9pm (last appointment at 8pm)
    Tuesday, Thursday, Friday: 9am – 6pm
    Tel: 6536 6366
    Email: reception@counsel.org.sg

    Mental Health Resources

    1. Mental Health Helpline (IMH) 24 hours - 6389 2222

    2. Singapore Association for Mental Health Helpline (SAMH)
    Mobile Support Team was formed to reach out to individuals and their caregivers in the community who may be at risk of having mental illness and are usually identified by the police, grassroots, Town Councils and HDB officers.
    Mon - Fri: 9am – 6pm
    Toll free helpline: 1800 283 7019
    Tel: 8511 2678 
    Email: samhmobile@samhealth.org.sg 

    3. Caregivers Alliance Limited (support and counselling for Caregivers of individuals with Mental Health issues)
    Mon – Fri: 9am – 6pm, excluding public holidays.
    Tel: 6460 4400
    Email: general@cal.org.sg



    4. Polyclinics that provide support for mild to moderate mental health conditions:

    Ang Mo Kio PolyClinic
    Bukit Batok PolyClinic
    Chua chu kang PolyClinic
    Clementi PolyClinic
    Hougang PolyClinic
    Jurong PolyClinic
    Pioneer PolyClinic
    Toa Payoh PolyClinic 
    Woodlands PolyClinic
    Yishun PolyClinic

    Call Healthcare Group Polyclinics appointment line: 6355 3000
    OR Book an appointment at Healthhub website/app or OneNUHS app for NUP clinics.Visit this website on how to book the appointment


    Further Resources:

    https://www.mindline.sg/home

    https://www.justask.space/


    Financial And/Or Social Services

    For families going through a difficult period and require urgent and immediate assistance.  

    1. ComCare
    For information on the ComCare Assistance available.
    Daily: 7am – 12 midnight
    Tel: 1800 222 0000
    Click here for more details


    Family Service Centers (FSCs)

    Family Service Centres (FSCs) are based in the community to provide help and support to individuals and families in need. They are staffed by social service professionals.
    Find one in your community here


    Social Service Offices (SSOs)

    Social Service Offices (SSOs) bring social assistance closer to residents in need. They make ComCare assistance and other forms of assistance such as job matching and family services more accessible to those who need it.
    Find one in your community here

    Self-Help Groups

    1. Association of Muslim Professionals 1 Pasir Ris Drive 4 #05–11 S(519457) 
    Tel: 6416 3966
    Email: corporate@amp.org.sg

    2. Chinese Development Assistance Council 65 Tanjong Katong Road S(436957)
    Tel: 6841 4889
    Email: feedback@cdac.org.sg 

    3. SINDA (Singapore Indian Development Association) 1 Beatty Road S(209943)
    Tel: 1800 295 4554
    Email: queries@sinda.org.sg

    4. The Eurasian Association, Singapore 139 Ceylon Road S(429744)
    Tel: 6447 1578
    Email: secretariat@eurasians.org 

    5. Yayasan Mendaki (Council for the Development of Singapore Muslim Community) 51 Kee Sun Avenue S(457058)
    Tel: 6245 5555
    Email: mendaki@mendaki.org.sg
     

    Others

    1. Credit Counselling Singapore
    For those seeking help for serious debt problems.
    Mon – Fri: 9am – 6pm, excluding public holidays
    Tel: 6225 5227 


    2. Debt Advisory Centre (manned by Association for Muslim Professionals)
    A one-stop centre that is open to individuals from all races and religious affiliations, who are facing debt problems.
    Mon – Fri: 10am – 5pm
    Helpline: 6416 3960 / 6416 3961